Privacy Policy
Last updated: 01/05/25
This Privacy Policy explains how Citizen Residential LLC (“we,” “us,” or “our”) collects, uses, and discloses personal information when you access or use our website at www.citizenresidential.com (the “Website”) and our messaging service (the “Messaging Service”). By using our services, you agree to the collection and use of your information in accordance with this Privacy Policy. The terms used herein have the same meanings as in our Terms of Use, unless otherwise defined.
1. Information Collection and Use
Personal Information:
We may collect personally identifiable information such as your name, phone number, email address, and postal address. For users of our Messaging Service, we also collect messaging history and any information you provide when interacting with the service. This information is used to provide, improve, and personalize our services, as well as to communicate with you.
Log Data:
Whenever you visit our Website, our servers may automatically record information that your browser sends (“Log Data”). This data may include your computer’s IP address, browser type, browser version, the pages of our Website you visit, the time and date of your visit, and other statistics. We use this data to analyze usage trends and improve our Website.
Cookies and Similar Technologies:
We use cookies—small data files stored on your device—to enhance your experience on our Website and to collect usage information. Cookies enable us to offer personalized content and track user behavior.
2. Messaging Service Specifics
Overview:
Our Messaging Service allows you to receive text messages with updates, promotions, and personalized notifications. To participate, you must provide your mobile phone number and other relevant details.
Third-Party Service Provider:
We use a third-party provider, Launch Control, to facilitate our Messaging Service. In this capacity, Launch Control acts as our service provider and processes your information on our behalf. Please refer to their privacy practices for more details on how your information is managed.
Opt-Out Mechanism:
Consent to receive automated text messages is not a condition to receive an offer. You can opt out at any time by replying with STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message you receive from us.
Data Selling and Sharing for Messaging:
We will not sell or share your mobile information—including text message campaign opt-in data—with third parties for marketing or promotional purposes. Any sharing of information will be strictly limited to service providers assisting in delivering our Messaging Service and only under contractual obligations that protect your privacy.
3. Third-Party Service Providers
We may employ third-party companies and individuals to perform functions on our behalf, such as facilitating our Website and Messaging Service, analyzing usage, or providing customer support. These third parties may have access to your personal information only for the purpose of performing these tasks and are contractually obligated not to disclose or use it for any other purpose.
4. Security of Your Information
We take commercially reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please understand that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We are not liable for any unauthorized access to your information that is beyond our control.
5. Links to Other Websites
Our Website may contain links to external sites that are not operated by us. If you click on a third-party link, you will be directed to that site. We recommend reviewing the privacy policy of any website you visit, as we have no control over and assume no responsibility for the content or privacy practices of these external sites.
6. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we discover that a child under 18 has provided us with personal information, we will promptly delete it. If you believe that your child has provided us with personal information, please contact us immediately.
7. Data Retention
We retain your personal information for as long as you use our services or as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. The criteria used to determine our retention periods include the purposes for which the information was collected and your ongoing use of our services.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page and will become effective immediately upon posting. We encourage you to review this policy periodically to stay informed about our information practices.
9. Contact Us
If you have any questions, concerns, or suggestions regarding this Privacy Policy, please contact us at:
Email: contact@citizenresidential.com
Address: 17304 Preston Rd Suite 800 Dallas, TX 75252