Privacy Policy
Last updated: 08/27/26
Citizen Residential LLC (“Citizen Residential,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.citizenresidential.com (the “Website”), communicate with us, submit information through our forms, or participate in our email or text messaging services.
By using our Website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personl information that you voluntarily provde to us, including:
Name
Mobile phone number
Email address
Mailing or property address
Information about a property you own or are interested in selling
Information submitted through forms, surveys, or other communications
Communications and messaging history
Any other information you choose to provide to us
We may also automatically collect certain information when you use our Website, including:
IP address
Browser type and version
Device information
Pages viewed
Referring website
Date and time of access
General location information derived from your IP address
Website interactions and usage information
2. How We Use Your Information
We may use information we collect to:
Respond to inquiries and requests
Evaluate properties and provide real estate offers
Communicate with property owners, customers, prospective customers, and other users
Provide information about our services
Send transactional, informational, or marketing communications when permitted
Operate and improve our Website and services
Personalize your experience
Maintain records of our communications
Detect and prevent fraud, abuse, or security issues
Comply with applicable legal and regulatory requirements
Enforce our agreements and protect our legal rightsIP address
3. SMS and Text Messaging
If you provide your mobile phone number and consent to receive text messages from Citizen Residential, we may send you SMS or MMS messages regarding our services, property-related communications, offers, updates, follow-ups, and promotional or marketing information.
Message frequency may vary. Message and data rates may apply.
Consent to receive marketing or promotional text messages is not a condition of purchasing any goods or services, receiving an offer from us, or otherwise doing business with Citizen Residential.
You may opt out of receiving text messages at any time by replying STOP to a message from us. You may also use other recognized opt-out keywords such as END, CANCEL, UNSUBSCRIBE, or QUIT.
For assistance regarding our text messaging program, reply HELP or contact us using the information provided in the “Contact Us” section below.
After opting out, you may receive a final confirmation message confirming that you have been unsubscribed. You will not receive additional marketing text messages unless you subsequently provide consent again.
4. Mobile Information and SMS Consent
We do not sell, rent, share, or otherwise disclose mobile phone numbers, SMS opt-in information, or text messaging consent to third parties or affiliates for their own marketing or promotional purposes.
Mobile information may be provided to service providers that assist us in operating and delivering our text messaging services, such as telecommunications carriers, messaging platforms, technology providers, and other vendors acting on our behalf.
These service providers may use such information only as necessary to provide services to Citizen Residential and are not authorized by us to use your mobile information or SMS consent for their own marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.
SMS consent is specific to Citizen Residential and is not transferred, sold, or provided to another business for that business to send you marketing messages.
5. How We Share Information
We may disclose personal information to service providers and vendors that perform services on our behalf, including providers that assist with:
Website hosting
Customer relationship management
Communications
SMS and telephone services
Email delivery
Data storage
Analytics
Customer support
Business operations
Security and fraud prevention
These service providers are permitted to access personal information only as reasonably necessary to provide services to us.
We may also disclose information:
When required by law, regulation, subpoena, court order, or other legal process
To protect the rights, property, or safety of Citizen Residential, our users, or others
To investigate or prevent fraud, abuse, security threats, or illegal activity
In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law
Notwithstanding anything else in this Privacy Policy, mobile phone numbers, SMS opt-in data, and SMS consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.
6. Cookies and Similar Technologies
We may use cookies, pixels, analytics tools, and similar technologies to operate our Website and understand how visitors interact with it.
These technologies may help us:
Remember user preferences
Understand Website usage
Measure Website performance
Improve Website functionality
Analyze traffic and visitor behavior
You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Website.
7. Third-Party Websites and Services
Our Website may contain links to websites or services operated by third parties.
We are not responsible for the privacy, security, content, or practices of third-party websites or services. We encourage you to review the privacy policies of any third-party website you visit.
Third-party service providers that process information on our behalf may also maintain their own privacy policies regarding their independent data practices.
8. Data Security
We use commercially reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of transmitting information over the internet or electronically storing information is completely secure. We therefore cannot guarantee the absolute security of your information.
9. Data Retention
We may retain personal information for as long as reasonably necessary to:
Provide our services
Maintain business and transaction records
Communicate with you
Comply with legal and regulatory obligations
Resolve disputes
Prevent fraud or abuse
Enforce our agreements
Protect our legitimate business interests
When information is no longer reasonably necessary for these purposes, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law and our record-retention practices.
10. Your Privacy Choices
You may contact us to request that we update or correct certain personal information that you have provided to us.
You may unsubscribe from marketing emails by using the unsubscribe instructions included in those communications.
You may withdraw consent to receive marketing text messages at any time by replying STOP.
Depending on where you live, applicable privacy laws may provide you with additional rights regarding your personal information. We will process legally valid privacy requests in accordance with applicable law.
11. Do Not Track and Browner Privacy Signals
Some browsers and devices allow users to send privacy preference signals or “Do Not Track” requests.
Because there is not currently a universally accepted standard for responding to all such signals, our Website may not respond to every browser-based privacy signal. Where applicable law requires recognition of a particular privacy preference signal, we will process it as required.
12. Children's Privacy
Our Website and services are intended for adults and are not directed toward children under the age of 18.
We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without appropriate authorization, we will take reasonable steps to delete it.
13. Business Transfers
If Citizen Residential is involved in a merger, acquisition, sale, financing, restructuring, bankruptcy, or transfer of some or all of its business or assets, personal information may be transferred as part of that transaction where permitted by law.
Any successor entity will remain subject to applicable privacy obligations regarding the information transferred.
For clarity, SMS opt-in information and messaging consent may not be used by another entity for independent marketing text messages unless legally valid consent has been obtained for that sender.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Citizen Residential LLC
17304 Preston Rd, Suite 800
Dallas, TX 75252
Email: contact@citizenresidential.com
Phone: (866) 505-8664