Terms of Use | Citizen Residential

Effective Date: 01/05/25

Please read these Terms of Use (“Terms”) carefully before accessing or using our Website and text messaging service (collectively, the “Service”). By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, please do not use our Service.

1. Interpretation and Definitions

1.1 Interpretation

Words with an initial capital letter have meanings defined below. These definitions apply regardless of whether the words appear in singular or plural.

1.2 Definitions

For the purposes of these Terms:

Affiliate: An entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other voting securities.
Country: Refers to the United States.
Company: Citizen Residential LLC and its Affiliates.
Device: Any device capable of accessing the Service, including computers, cellphones, and tablets.
Service: The Website and text messaging service provided by the Company.
Messaging Service: The text messaging component of the Service, through which you receive recurring automated promotional and personalized marketing messages (e.g., SMS and MMS).
Third-Party Social Media Service: Any services or content (including data, information, products, or services) provided by a third party that may be displayed, included, or made available on the Service.
Website: The online property of Citizen Residential LLC, accessible at https://www.citizenresidential.com.
You: The individual or entity accessing or using the Service.

2. Acknowledgment

These Terms constitute the entire agreement between you and the Company regarding your use of the Service. Your access to and use of the Service is conditioned upon your acceptance of these Terms and our Privacy Policy. By using the Service, you confirm that you are at least 18 years old. If you disagree with any part of these Terms, you must not use the Service.

3. Access and Use of the Service

General Use:

You agree to use the Service only for lawful purposes and in compliance with these Terms. You are responsible for ensuring that your conduct does not violate any applicable laws or regulations.

Accountability:

Your access and use of the Service are subject to our Privacy Policy, which details how we collect, use, and share your personal information.

User Conduct:

You agree not to misuse the Service or assist others in doing so, including interfering with the operation or security of the Service.

4. Text Messaging Service Terms

By opting into our Messaging Service, you agree to the following:

4.1 Consent and Message Delivery

Recurring Automated Messages:

You agree to receive recurring, automated promotional and personalized marketing text messages (including SMS and MMS) from Citizen Residential LLC. These messages may be sent using an automatic telephone dialing system to the mobile number provided during sign-up or any other number you designate.

Voluntary Consent:

Consent to receive these messages is not a condition to receive an offer. Message and data rates may apply. The frequency of messages may vary, and Citizen Residential LLC reserves the right to increase or decrease the frequency at any time.

Sender Information:

Citizen Residential LLC reserves the right to change the short code or phone number from which messages are sent. Notification will be provided when such changes occur.

Device and Carrier Limitations:

Not all mobile devices or handsets may be supported, and message delivery is not guaranteed in all areas. Our messages are delivered to major carriers—including AT&T, Verizon Wireless, Sprint, T-Mobile, and other national/regional carriers. Citizen Residential LLC, its service providers, and the supported carriers are not liable for delays or undelivered messages.

4.2 Cancellation and Help

Cancellation:

To cancel, text one of the following keywords: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. Once such a command is received, you will receive one additional message confirming that your request has been processed. Please note that unsubscribe requests not using the specified keywords may not be recognized, and in such cases, Citizen Residential LLC and its service providers assume no liability.

Help:

To receive customer care contact information, text the keyword HELP.

Customer Care Contact:

For any issues with our Messaging Service, please email us at: contact@citizenresidential.com.

4.3 Integration with Overall Terms

These Messaging Service terms are part of and subject to these Terms and our Privacy Policy (collectively, the “Terms Documents”). In the event of a conflict between these Messaging Service terms and any other provision of the Terms Documents, these Messaging Service terms shall control with respect to text messaging.

5. Links to Other Websites

The Service may contain links to third-party websites or services that are not owned or controlled by Citizen Residential LLC. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. You are advised to review the terms and privacy policies of any third-party websites you visit.

6. Termination

We may suspend or terminate your access to the Service immediately, without notice, if you breach these Terms. Upon termination, your right to use the Service will cease immediately.

7. Disclaimers and Limitation of Liability

7.1 “AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind—express, implied, statutory, or otherwise. This includes any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Service will be error-free, uninterrupted, or meet your requirements.

7.2 Limitation of Liability

To the maximum extent permitted by applicable law, Citizen Residential LLC, its suppliers, and its Affiliates shall not be liable for any indirect, incidental, consequential, or special damages (including, but not limited to, loss of profits, data, or other intangible losses) arising out of or related to your use of or inability to use the Service—even if advised of the possibility of such damages. In any event, our total liability shall be limited to the amount you have paid (if any) for access to the Service.

8. Governing Law and Dispute Resolution

Governing Law:

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law rules.

Dispute Resolution:

If you have any concerns or disputes regarding the Service, please contact us to attempt to resolve the matter informally. For European Union consumers, any mandatory provisions of the law of your country of residence shall apply.

U.S. Compliance:

You represent that you are not located in a country subject to U.S. government embargoes or designated as supporting terrorism, and that you are not on any U.S. government list of prohibited or restricted parties.

9. Severability and Waiver

Severability:

If any provision of these Terms is deemed unenforceable or invalid under applicable law, that provision shall be modified or removed to the minimum extent necessary so that the remaining provisions remain in full force and effect.

Waiver:

Failure by either party to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision unless explicitly stated in writing.

10. Translation and Interpretation

If these Terms have been translated into another language, the English version shall prevail in the event of any dispute or ambiguity.

11. Changes to These Terms

Citizen Residential LLC reserves the right to modify or replace these Terms at its sole discretion. If a revision is material, we will provide at least 30 days’ notice prior to the new terms taking effect. By continuing to access or use the Service after such revisions become effective, you agree to be bound by the updated Terms. If you do not agree with the new Terms, please stop using the Service.

12. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Email: contact@citizenresidential.com

Address: 17304 Preston Rd Suite 800 Dallas, TX 75252